In this article, we will teach you the step-by-step process on how to reverse money in Capitec app. This comes in handy when you have transferred money to the wrong person or made an incorrect payment.
Step 1: Launch the Capitec app
The first thing you need to do is launch the Capitec app on your device. Ensure you have a stable internet connection and can access the app.
Navigate to the "Transactions" tab on the app by clicking on it. You will see a list of all your previous transactions on the app.
Step 3: Select the transaction you want to reverse
Select the transaction you want to reverse from the list of previous transactions. Be sure to select the correct transaction to avoid reversing the wrong payment.
Step 4: Click on "Options"
Click on the "Options" button located at the bottom of the transaction details.
Step 5: Select "Reverse transaction"
On the options menu, select the "Reverse transaction" option. A confirmation message will appear asking you to confirm the action.
Step 6: Confirm the reversal
Confirm the reversal by clicking on "Yes" on the confirmation message. The reversal process will begin immediately.
Step 7: Wait for the reversal confirmation
Wait for the reversal confirmation message to appear on the app. It may take a few minutes to reflect on the app, but be patient.
Tips and Warnings
- Ensure that you have sufficient funds in your account before initiating a reversal.
- Double-check the transaction details before reversing a payment.
- If the funds haven't been reversed after a reasonable amount of time, contact Capitec support for assistance.
That's all it takes to reverse money in Capitec app. With these simple steps, you can quickly and easily reverse payments made in error or to the wrong persons. By following the tips and warnings provided, you can avoid any potential pitfalls during the reversal process.
